EUROPEAN RELIABILITY
Global professional support without borders.
In the world of optical measurement, precision does not end after the purchase. Instruments must remain accurate, reliable and supported throughout their entire lifecycle. Yet many professionals experience a different reality when sourcing equipment from overseas suppliers. Calibration requests become complicated, repairs take months and communication becomes a barrier rather than a solution.
OBSIDIAN WAS BUILD TO ELEMINATE THESE FRUSTRATIONS.
As a European company with multilingual communication and a strong regional presence, we ensure that every customer has direct access to support, service and expertise without crossing continents. Our offices and technical teams in Europe provide a level of accessibility, accountability and speed that international manufacturers simply can’t match.
CALIBRATION AND REPAIR, HANDLED IN EUROPE
Accurate measurement depends on reliable calibration. That is why OBSIDIAN provides full calibration services within Europe for a fixed service fee, performed by specialists who understand the instruments inside and out. When maintenance or repair is required, the process remains local, efficient and transparent. There is no need to ship instruments across the world or wait for uncertain timelines. Service is handled close to you, by people who speak your language and unders
WARRANTY AND SUPPORT THAT REFLECTS THE PRECISION OF OUR INSTRUMENTS
Every OBSIDIAN spectrometer comes with a one year standard warranty and lifetime firmware updates at no additional cost. For users seeking extended protection, a three year full product replacement warranty and insurance option is available on request. This extended coverage applies to both software and hardware, excluding damage caused by drops, moisture or improper handling.
Our commitment to support goes beyond warranty terms. Users receive personal assistance from a qualified specialist within 24 hours. No call centers, no generic responses, only direct contact with experts who can provide meaningful guidance.
A PARTNER YOU CAN RELY ON
Choosing OBSIDIAN means choosing a partner who remains present long after the instrument is delivered. From calibration and repairs to firmware support and expert advice, our European foundation ensures that your measurement equipment remains dependable, accurate and fully supported throughout its life.